Shipping Policy

Last Updated: October 10, 2026

This Shipping Policy explains how Stone Stride processes and ships orders placed through stonestrideco.com. We serve customers in the United States and Canada.

1. Order Processing Time

Orders generally require 1 to 4 business days to process before shipment.

Processing time includes order review, preparation, and coordination with our third-party fulfillment partners.

Business days exclude weekends and applicable public holidays. Processing may take longer during periods of unusually high order volume or where additional verification is necessary.

You will receive an order confirmation after placing your order. Shipping and tracking information will be provided when available after dispatch.

2. Shipping Origin

All products are shipped from China through third-party suppliers and fulfillment partners.

Stone Stride uses these partners to prepare and dispatch orders to customers in the United States and Canada.

The shipping origin may affect transit times, customs processing, and whether additional import charges apply.

3. Estimated Delivery Time

Estimated delivery is 5 to 12 business days after shipment.

This estimate begins when the order has been shipped, not when the order is placed. Order processing time of 1 to 4 business days is additional.

The overall time from order placement to delivery will therefore generally include both processing and shipping.

Delivery estimates are not guaranteed dates. Actual delivery may be affected by customs inspections, carrier capacity, weather, public holidays, incorrect shipping details, or other circumstances outside our reasonable control.

4. Shipping Confirmation and Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take time to appear or update after a package has been dispatched. Tracking updates depend on the carrier and logistics providers involved.

If your tracking information does not update for an extended period or you believe your order may be lost, contact contact@stonestrideco.com with your order number.

5. Multiple Packages

Items from a single order may arrive in separate packages.

This may occur when products are supplied by different fulfillment partners, dispatched from different facilities, or shipped separately for logistical reasons.

If your order contains multiple items, each item may have a separate tracking number or delivery date. Please review all tracking information and allow the applicable delivery period for each package.

6. Shipping Destinations

Stone Stride currently accepts orders for delivery to addresses in:

• United States

• Canada

We do not represent that delivery is available to every remote territory, military address, or restricted destination. Availability will depend on the shipping options presented at checkout.

7. Customs, Duties, and Import Taxes

Products are shipped from China. Shipments entering the United States or Canada may be subject to customs clearance, import duties, taxes, brokerage charges, or other fees imposed by the destination country or carrier.

Any applicable customs duties, import taxes, brokerage fees, and other import-related charges are the customer's responsibility, unless the checkout or applicable law expressly provides otherwise.

These charges are not necessarily included in the product price or shipping charge. We cannot determine in advance the exact amount that customs authorities or carriers may assess.

Customers are responsible for complying with applicable import requirements in the destination country.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping details, contact contact@stonestrideco.com as soon as possible. We cannot guarantee that an address can be changed after order processing or shipment has begun.

Delays or delivery problems caused by incorrect or incomplete information may affect delivery, subject to applicable law.

9. Delayed, Lost, or Undelivered Orders

If your order has not arrived within 12 business days after shipment, contact contact@stonestrideco.com so we can review the tracking information and investigate the issue.

If an order remains undelivered after the maximum stated delivery period and qualifies under our Return and Refund Policy, you may request a refund.

Delivery delays do not automatically eliminate any rights or remedies available under applicable consumer protection laws.

10. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact contact@stonestrideco.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and any relevant shipping materials when applicable.

We will review the information and advise you of the next steps under our Return and Refund Policy. Physical return of the product is not required for an approved refund under that policy.

11. Contact Information

Stone Stride
Website: https://stonestrideco.com
Email: contact@stonestrideco.com

For questions about shipping, delivery estimates, tracking, or customs charges, please contact us using the email address above.