Privacy policy

Privacy Policy

Last Updated: October 10, 2026

This Privacy Policy explains how Stone Stride collects, uses, discloses, and protects personal information when you visit stonestrideco.com, make a purchase, contact customer support, or otherwise interact with our store.

Stone Stride sells products to customers in the United States and Canada.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact information: Name, email address, telephone number, billing address, and shipping address.

Order information: Products purchased, order history, order number, payment status, shipping details, and refund or customer service records.

Payment information: Payment details necessary to process a transaction. Payments are handled through the payment methods and payment processors made available at checkout. We do not intentionally store complete payment card numbers or card security codes on our own systems.

Device and usage information: IP address, browser type, device characteristics, operating system, pages viewed, referring URLs, interactions with the website, and approximate location derived from technical information.

Marketing information: Marketing preferences, email subscription status, advertising interactions, and information used to measure campaign performance.

Communications: Information you provide when contacting customer support, including order-related photographs and descriptions of a product issue.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.

  • Coordinate shipment and delivery.

  • Provide order confirmations and tracking updates.

  • Respond to customer inquiries and refund requests.

  • Process approved refunds.

  • Detect, investigate, and prevent fraud, abuse, and unauthorized transactions.

  • Operate, maintain, and improve our website.

  • Understand website traffic and customer interactions.

  • Measure advertising performance and personalize advertising where permitted.

  • Send marketing emails where permitted by law and subject to your preferences.

  • Comply with legal obligations and enforce our terms and policies.

3. Cookies and Tracking Technologies

Stone Stride uses cookies, pixels, tags, and similar technologies to operate the website, understand visitor activity, measure advertising performance, and support marketing.

The technologies used may include the following:

Shopify and essential store technologies: Used to operate the storefront, maintain shopping cart functionality, support checkout, protect sessions, and process orders.

Meta Pixel: Used to measure advertising conversions, understand interactions with our website, and support advertising and audience measurement on Meta platforms.

Google Analytics 4: Used to analyze website traffic, understand visitor behavior, measure engagement, and improve website performance.

TikTok Pixel: Used to measure advertising activity and conversions, understand interactions with our website, and evaluate TikTok advertising campaigns.

Klaviyo: Used to support email marketing, measure campaign engagement, manage subscription preferences, and, where configured, connect website activity with marketing communications.

The information collected by these technologies may include device identifiers, browser information, IP address, pages visited, actions taken, and advertising interaction data. Depending on the service and configuration, information may be shared with the relevant technology provider.

Managing Cookies and Tracking

You can manage cookies through your browser settings, including blocking or deleting certain cookies. Some website functions may not work properly if essential cookies are disabled.

Where required by applicable law, non-essential cookies and tracking technologies will be activated only after the required consent has been obtained. Where a cookie consent tool is presented, you may use it to accept, reject, or manage non-essential technologies.

You may also manage advertising preferences through the relevant platforms, including Meta, Google, and TikTok, where those controls are available.

Blocking cookies does not necessarily opt you out of all data processing, such as information required to complete an order.

4. How We Share Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

  • Shopify and service providers that support our online store.

  • Payment processors and fraud prevention providers.

  • Shipping carriers, fulfillment partners, and suppliers involved in delivering orders.

  • Website analytics and advertising providers, including Meta, Google, TikTok, and Klaviyo.

  • Customer service, security, technology, and communications providers.

  • Legal authorities or other parties when required by law or when reasonably necessary to protect legal rights, safety, and security.

  • A successor or acquiring entity in connection with a merger, restructuring, or sale of all or part of a business.

We do not sell personal information for money. However, certain advertising and analytics disclosures may be considered a “sale” or “sharing” under specific state privacy laws, depending on the technology configuration and applicable legal definitions.

5. International Data Transfers

Stone Stride serves customers in the United States and Canada. Our service providers, suppliers, and technical systems may process information in countries other than the country in which you reside.

Where required, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. Information that is no longer reasonably necessary will be deleted, de-identified, or otherwise handled as permitted by law.

7. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information.

  • Obtain a portable copy of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data sharing activities.

  • Opt out of certain sales of personal information, where applicable.

  • Appeal a privacy rights decision where applicable law provides that right.

  • Receive information about how personal information is collected, used, and disclosed.

To submit a request, contact contact@stonestrideco.com. We may need to verify your identity before processing your request. We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

9. Additional Information for California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional rights, subject to statutory requirements and exceptions.

These rights may include the right to know the categories and specific pieces of personal information collected about you, the categories of sources, the purposes for collection, and the categories of third parties to whom information is disclosed.

You may also have the right to request deletion or correction, obtain information in a portable format, and opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.

Stone Stride does not knowingly sell personal information for monetary consideration. Certain advertising technology disclosures may nevertheless qualify as “sharing” or “selling” under California law, depending on the circumstances.

To submit a request or inquire about applicable opt-out options, email contact@stonestrideco.com with the subject line “California Privacy Request.”

Where legally applicable, you may use an authorized agent to submit a request, subject to verification and authorization requirements. We will not discriminate against you for exercising your California privacy rights.

10. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting contact@stonestrideco.com.

Unsubscribing from marketing emails does not prevent us from sending transactional messages relating to purchases, shipping, refunds, security, or customer service.

11. Children's Privacy

Our store is not directed to children under the age at which they can independently provide consent under applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us so that we can review the matter.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The updated version will be published on our website with a revised “Last Updated” date.

14. Contact Information

Stone Stride
Website: https://stonestrideco.com
Email: contact@stonestrideco.com

For privacy requests, questions, or concerns, contact us using the email address above.