Contact Information

Last Updated: October 10, 2026

Stone Stride provides customer support for orders placed through stonestrideco.com.

Customer Support

Brand: Stone Stride
Website: https://stonestrideco.com
Email: contact@stonestrideco.com
Billing Descriptor: Stone

Support Requests

For assistance with an order, please email contact@stonestrideco.com.

When contacting us about an existing order, include your order number and the email address used at checkout. This helps us identify your purchase and respond to your request.

You may contact our support team regarding:

• Order status and tracking.

• Shipping delays or delivery problems.

• Damaged or incorrect products.

• Refund requests.

• Payment and billing questions.

• Privacy requests.

• Questions about our store policies.

Processing and Delivery

Orders generally require 1 to 4 business days to process. Estimated delivery is 5 to 12 business days after shipment. Products are shipped from China through third-party suppliers and fulfillment partners.

For detailed information, please review our Shipping Policy.

Refund Requests

Refund requests must be submitted within 30 days of the delivery date. Requests are reviewed under our Return and Refund Policy.

Approved refunds are issued to the original payment method, and customers should allow 5 to 10 business days after approval for the refund to appear on their statement.

Physical return of a product is not required for an approved refund under our standard policy.

Business Identification

Stone Stride is the brand name under which this online store operates. The store's customer-facing contact channel is contact@stonestrideco.com.

For customer service and policy inquiries, please use the email address listed above.