Refund policy

Return and Refund Policy

Last Updated: October 10, 2026

This Return and Refund Policy applies to purchases made from Stone Stride through stonestrideco.com. Stone Stride sells products to customers located in the United States and Canada.

1. Contacting Us About a Refund

If you experience a problem with your order or are dissatisfied with a product, contact us at contact@stonestrideco.com within 30 days of the delivery date.

Please include your order number, a description of the issue, and photographs of the product when applicable. Photographs are required when reporting product damage, an incorrect item, or dissatisfaction with the product.

Our team will review your request and notify you whether it has been approved.

2. Eligible Refund Requests

You may request a refund under this policy for the following reasons:

  • The product arrives damaged.

  • You receive an incorrect item.

  • Your order has not been delivered after the maximum stated delivery period has elapsed.

  • You are dissatisfied with the product and report the issue within 30 days of delivery, including photographs of the product.

All requests are subject to review. Additional information may be requested when reasonably necessary to assess a claim.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

3. No Physical Return Required

Stone Stride does not require customers to physically return products as part of an approved refund request under this policy.

Once your refund has been approved, you may keep the product or dispose of it responsibly. You do not need to ship the product back to us.

Do not dispose of a product before your request has been reviewed and approved if photographs or additional information may be needed to evaluate the claim.

4. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5 to 10 business days after approval for the refund to appear on your account statement. The actual posting time may depend on your bank, card issuer, or payment provider.

The transaction may appear on your statement under the billing descriptor Stone.

If the refund has not appeared after 10 business days, contact us at contact@stonestrideco.com.

5. Non-Refundable Items

The following items are not eligible for refunds under this policy, except where applicable law requires otherwise:

  • Customized or personalized products.

  • Gift cards.

  • Personal hygiene products with a broken seal.

These exclusions do not eliminate any mandatory rights you may have under applicable law.

6. Orders That Have Not Arrived

If your order has not arrived after the maximum estimated delivery period of 12 business days following shipment, contact contact@stonestrideco.com.

We will review the tracking information and order details. If the order qualifies for a refund, the refund will be processed under the terms of this policy.

Delivery estimates may be affected by customs processing, carrier delays, weather, and other circumstances outside our control. This does not waive any rights provided by applicable law.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@stonestrideco.com. Orders are generally processed within 1 to 4 business days, and cancellation may not be possible once fulfillment or shipment has begun.

If an order cannot be canceled, you may contact us regarding any refund rights available under this policy or applicable law.

8. Contact Information

For refund requests and questions about this policy:

Stone Stride
Website: https://stonestrideco.com
Email: contact@stonestrideco.com
Billing descriptor: Stone

This policy is intended to be interpreted consistently with applicable consumer protection laws in the United States and Canada. Where mandatory legal rights provide greater protection, those rights prevail.